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Western AG COVID-19 Strategy: A Message to Clients and the Community

With rising cases of COVID-19 (Coronavirus), the landscape has again changed considerably with Federal and State Governments now implementing Stage 2 regulations and there have been radical changes to businesses, services and activities that facilitate social gatherings. The changes cover a huge range of what the Government have deemed “non-essential” services.


Currently, the Agriculture Service chain is considered an “essential service” and is excluded. For obvious reasons, it will only remain so for the duration of the COVID-19 pandemic if we adapt and change the way we conduct business. None of the current changes affect our trading capability.


At Western AG, we always prioritise the safety of our staff, clients and valued contacts and have adopted a range of measures to minimise the exposure to COVID-19.


The Western AG message to clients has not changed:

  • All of our Branches remain open and we are fully operational.

  • We have all our agronomists based from their home and not from within the Branches. This protects our clients, enabling contact to still be made in the field as required, with the added benefits of restricting unnecessary employee movement throughout our facilities.

  • Supply has been delayed but continuing. We are receiving large volumes of product regularly and will continue to deliver on farm as it is required.

  • Product will continue to be allocated on requirement for timely use only.

  • Staff in Branches will be minimising contact with other staff and practice correct social distancing etiquette at all times.

  • Unnecessary visitation to stores by clients or non-essential personnel is discouraged.

  • Clients, or staff on their behalf, are requested to email, SMS or phone product requirement requests through for collection.

  • We request everybody observes a minimum of 1.5m distance from each other at all times.

  • Staff are to travel individually if practical and necessary.


Workplace Conditions:



  • Freight & logistics of product, necessary for production purposes, is allowed.

  • Agronomists and Animal Health (AH&G) Specialists are determined as “essential travellers” when crossing the SA / Vic border as they are undertaking skills critical to maintaining key industries or businesses.

  • Domestic travel for business purposes is suspended until further notice.

  • International travel is banned until further notice.

  • Staff do not travel with clients in a vehicle at the same time.

  • Meetings, Visitations and Paddock Inspections:

  • All face to face meetings have been suspended until further notice.

  • Supplier to Staff meetings are to only be held by phone or video link.

  • Staff to Staff internal group meetings are suspended (video meetings are permitted).

  • Field inspections are to be carried out by Agronomists alone, clients can follow by alternative means if required.

  • Staff are to avoid large gatherings / groups / field days.

  • Key Management staff will work from home, or in isolated areas within a facility.

  • The Agronomy team are working remotely from home and only enter Branch facilities as absolutely required.

  • The AH&G Specialists are maintaining an in-store presence with restricted client contact.

  • Visitors entering a Western AG store are to be requested to confirm that they are medically well, have not travelled to a high-risk country or been exposed to somebody who has.


Basic Hygiene Guidelines


Staff will conduct basic hygiene practices to minimise the risk of exposure to Coronavirus.

  • If you are ill, remain at home.

  • If you think you need medical attention, phone your GP or the hotline first and they’ll tell you what to do.

  • Practise good hand hygiene – wash your hands regularly.

  • Employ appropriate cough etiquette by coughing into your elbow.

  • Other measures should include not touching your face, and instead of your fingers, using your knuckle, a pen or an ID card to activate lift buttons.

  • Wearing a mask is not the best preventive measure.


Continue to exercise, eating healthy food, drinking water and getting adequate sleep.

If close proximity / contact is unavoidable with staff or clients:

  • Confirm you are medically well.

  • Maintain at least 1.5m distance.

  • No hand shaking.


If anyone has any further concerns, they can speak directly to the COVID-19 hotline which is available 24 hours, 7 days on

1800 675 398. Please do not call 000 as this is for emergencies only.


The Western AG Executive Team are meeting regularly to monitor this situation and will communicate further measures as needed to ensure the safety of our staff and the communities in which we live and work. It is very difficult to try to put a timeline on something that we have never experienced before. That said, we anticipate these measures to be adopted for a significant period of time and will be adhering to Government instructions at all times.


Until then, please observe all State Health Dept directives, self-isolate as much as possible, look after your families and stay safe.

The Western AG Team